Joykoly Publications Ltd. (“Joykoly”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use our website, how we use it, and the choices you have.

Information We Collect

• Order information: name, phone number, shipping address, optional email — collected when you place an order so we can deliver it and contact you about it.
• Account information: when you sign in with phone + PIN or Google, we use your name, phone or email so you can view your order history.
• Browsing data: standard server logs (IP address, browser, pages viewed) used to keep the site secure and improve it.
• Cookies: small files that keep you signed in and remember items in your cart. See our Cookie Policy.

How We Use Your Information

• To process and deliver your orders.
• To send order updates by SMS, phone or email.
• To respond to your support enquiries.
• To detect and prevent fraud or misuse.
• To improve our books, website and service quality.

Sharing

We do not sell your personal information. We share your shipping details only with delivery partners so they can deliver your order. We share payment data only with the relevant payment provider (e.g. bKash) to process your transaction. We may disclose information when required by law.

Data Retention

We keep order and account data for as long as it is needed to provide service, comply with tax and accounting law, and resolve disputes.

Your Rights

You can request access to, correction of, or deletion of your personal data by emailing info@joykoly.com. Some data (e.g. completed orders) may be retained where required by law.

Security

We use industry-standard measures (HTTPS, hashed passwords, restricted database access) to protect your data. No system is perfectly secure, but we work to keep yours safe.

Children

Our service is intended for users 13 years of age and older. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this policy from time to time. The “effective date” above will be updated whenever we do.

Contact

Questions about this policy? info@joykoly.com · Joykoly Publications Ltd., 109 Green Road, Farmgate, Dhaka-1205.